Easy Time Clock offers a 1 year warranty on new readers and a 30 day warranty on pre-owned readers. This warranty is effective from the date of purchase against manufacturer’s defects. During the warranty period, ETC will either repair or replace any malfunctioning readers. This warranty will not apply if the product has been damaged or impaired in any way, including but not limited to lightning, surge, water, or malicious damage. If your reader needs a repair, please call technical support at (405) 314-2436 for instructions on how to ship the reader back to ETC. You are responsible for shipping your reader to us, and if your reader is still under warranty, we will pay the return shipping.