Help Docs

EMPLOYEES

Can’t Access Login Page?

By Support | May 18, 2020

Are you having trouble accessing our login page using a shortcut or bookmark? Our website host pushed an update that changed the way parts of our front page website work, resulting in some shortcuts being inoperable. This problem can be identified by the message: “Sorry! That page doesn’t seem to exist.” Here are some steps…

Update May 12 on Login Issues

By Support | May 13, 2020

What a ridiculous few days we’ve all had! Sorry again to anyone who was affected by the front page server going down this weekend. We have an important update regarding that issue and how to avoid it in the future… PLEASE READ, THIS IS VERY IMPORTANT! If you or your employees have a shortcut to…

How To Handle Your ETC Account with Temporary Changes

By Support | April 20, 2020

Has your employment structure changed in response to the pandemic? The following is a guide to how you can manage your time clock account until things get back to normal. ☆Companies with no active employees currently, but plan to resume employment after quarantine ends: Freeze all employees in the Employee Setup page. Click the [?]…

COVID-19 Paid Leave

By Support | April 1, 2020

The Families First Coronavirus Response Act (FFCRA) requires some employers to offer a set amount of paid leave to employees unable to work due to the global outbreak. Follow the steps on this video to set up a non-accruing PTO category to represent paid time off used for quarantine or treatment during the COVID-19 crisis.…

Celebrating Birthdays During COVID-19

By Alisha Gardner | March 30, 2020

If your child’s birthday falls in the coming months, explaining to your child that their birthday can’t be celebrated anymore is not only hard on the child to come to terms with and understand, but it also puts a damper on you as a parent. Over and over again, my kiddo keeps asking to go…

Are breaks required?

By Alisha Gardner | March 25, 2020

How many people out there actually take their breaks? Statistically, it’s hard to say. Throughout the nation, however, over 56% of employees nationwide have a lunch break that is 30 minutes or less, and more than half of Americans claim they cannot take a break. Millennials, in particular, say they fear to take their breaks…

What is our plan during isolation?

By Alisha Gardner | March 23, 2020

Dear ETC Clients, We wanted to share with you our plan and what you can expect from the ETC team during this crazy time. We have had a work-from-home plan for several years that we implement during Oklahoma weather, holidays, and any other days as needed. With the Covid-19 situation, we are going to have at least half of our…

3/18/2020 National State of Emergency – How Your Employees May Be Affected

By Support | March 18, 2020

Are your employees clocking in safely? We know COVID-19 is all you’ve heard about for the last week, but let’s talk about how you and your employees may be affected on a daily basis. Shared contact is being discouraged. Are your employees sharing a device to clock in and out? Here are some recommendations from…

Ways to Work From Home

By Alisha Gardner | March 16, 2020

Right now there are many options to help businesses move to work from home. I have received dozens of emails discussing what companies are doing during this time. I am compiling all of the work from home hacks in this one location in hopes it helps keep our clients from having to search and search.…

What do you stand for?

By Support | January 29, 2020

By Jeremy Wright Take a moment and roll that question around in your head. It’s one I, personally, ponder on from time to time as a way of keeping myself in check. While I understand my core values, do my actions properly represent my beliefs? In a world of problems, we can use our influence…