Help
Employees
How does an employee log in for the first time?
What do my employees see then they log in?
What is my employees' Company Login/Username/Password?
How do I reset an employee's password?
Can my employee choose his or her own password?
How do I add an employee?
How do I create passwords for employees?
What does (Password is blank) mean?
My employee is no longer with the company. What now?
How do I terminate an employee in the system?
Can I still access reports and records of terminated employees?
If my employee has been let go, should I just delete the username?
Time Cards
How do I set up approvals?
Can the system remind employees to approve their time cards?
Where can I view approvals?
How do I edit an employee's time card?
Can I add missing time on a time card?
Can I delete time off of a time card?
Can I add notes to a time card?
What does the asterisk (*) on time cards mean?
How do I approve time cards?
Can my employees request to make changes to their time cards?
How can my employees request time off?
Can supervisors approve time card requests?
Readers
Not sure what model of reader you have? From the Admin account, go to the Setup tab, Fingerprint and Badge Readers. Check the Firmware column in the second table.
Full Reader Manual
How do I send usernames to the reader?
Can I restrict employees from being able to clock in anywhere but the reader?
How do I set a password for the reader?
Can I enter badge numbers online to send to the reader?
How do I enroll fingerprints for each employee?
Can my employees use a numeric password to clock in and out on the reader?
What should I do if the reader can't read an employee's fingerprints?
Employee Help: Clocking in with a reader
Employee Help: Clocking into a Break or Lunch with a reader
Employee Help: Clocking into a Project on a reader
Employee Help: Clocking into a Project using a WorkCode list
How do I set up projects on the reader?
How do I set up lunch or breaks on the reader?
Can my employee view their last clock punch from the reader?
How do I connect my reader to WiFi?
Why is my reader not connecting to WiFi?
Why is my reader saying "Get IP Address Failed?" Read
How can I enter my WiFi password without a flash drive?
What if the flash drive upload doesn't work?
How do I connect my reader to Ethernet?
Can I lock the menu pages on the reader so that only the Admin sees them?
Why can I not choose "Admin" or "Enroll" access on the Reader Download page?
How can I allow supervisors to enroll fingerprints?
Are Serial Numbers the only way to differentiate my readers?
Can I track different locations with the readers?
Can I attach a bell or alarm to my reader?
Can I set my reader to sound an alarm at a certain time or on a certain day?
Does the reader have an internal alarm or bell?
Why did I receive an email about a project not being found?
I disabled a project, but how do I remove it from my reader?
Lunch/Breaks
How do employees clock out for lunch?
How can I track how much time is being spent on lunches or breaks?
Can I track paid breaks and unpaid lunches?
Can I limit how much of a break is paid?
Can I restrict employees from clocking in too early after lunch?
How do I set up an automatic lunch deduction?
What if I don't want my employees to clock in and out for lunch?
How do I enter custom lunch times for the Time Card Edit page?
How do I add lunch times on a time card?
How can I pay for part of a break, but have the rest of the time taken report as lunch?
What is a Break/Lunch Combo?
Departments/Supervisors
How do I make a supervisor?
How do I make departments?
How do I assign supervisors and departments?
How can I control my supervisor's access?
Supervisor Help: Approving time cards
Supervisor Help: Editing and approving time cards
Paid Time Off/Leave
How do I set up Paid Time Off (ie. Vacation, Holiday, Sick)?
How do I set up accruals for PTO?
How do I adjust an employee's Vacation/Sick time balance?
How do I enter starting balances in PTO?
How do I adjust the PTO accrual schedule?
Can I apply time to several employees at once?
How do I enter holidays?
How do I apply California Sick Leave policies to my account?
How can I accrue one hour of sick/PTO time for every thirty hours worked?